Shipping policy

At Orange Smith Gold & Diamonds, we are committed to ensuring that your orders reach you safely, promptly, and in perfect condition. This Shipping Policy outlines the procedures, timelines, and guidelines for the delivery of products purchased from our website www.orangesmith.com. By placing an order with us, you agree to the terms outlined below.

Order Processing: Once your order is successfully placed, our team will process it within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order is confirmed and another notification when your order is shipped.

Shipping Methods & Delivery Time: We offer reliable shipping across India, with standard and express options available depending on your location. Estimated delivery times are as follows:

• Standard Shipping: 5–7 business days
• Express Shipping: 2–4 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, such as courier delays, weather conditions, or logistical challenges. Orange Smith Gold & Diamonds is not responsible for delays caused by third-party courier services.

Shipping Charges: Shipping charges are calculated at checkout based on your delivery location and the total weight of your order. Occasionally, we may offer free shipping promotions, which will be clearly mentioned on our website or communicated through marketing campaigns.

Order Tracking: Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track the status of your shipment on the courier partner’s website. Orange Smith Gold & Diamonds will make every effort to ensure timely updates and provide assistance if you encounter any issues with tracking.

Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. Orange Smith Gold & Diamonds is not responsible for delays or failed deliveries due to incorrect, incomplete, or undeliverable addresses. If a package is returned due to an incorrect address, the customer will be responsible for any additional shipping charges incurred for resending the order.

International Shipping: Currently, Orange Smith Gold & Diamonds ships only within India. We are exploring international shipping options and will update our website with relevant details when these become available.

Packaging: Your order will be carefully packaged to protect the items during transit. Jewelry items, including bangles, bracelets, earrings, necklaces, rings, and temple necklaces, will be packaged securely using cushioned and tamper-proof materials. We ensure that your order reaches you in pristine condition, ready to be gifted or worn.

Lost or Damaged Shipments: If your order is lost, stolen, or damaged during transit, please contact us immediately at support@orangesmith.com with your order details. We will work with our courier partners to investigate the issue and ensure that your order is either replaced or refunded, depending on the circumstances.

Contact Us: For any questions, concerns, or special shipping requests, you can reach our customer support team at support@orangesmith.com, and we will assist you promptly.

Orange Smith Gold & Diamonds reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services after updates constitutes acceptance of the revised policy.