Terms of service

Welcome to Orange Smith Gold & Diamonds, your trusted online destination for exquisite jewelry including bangles, bracelets, earrings, necklaces, rings, and temple necklaces. By accessing and using our website, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Use of Platform

Orange Smith Gold & Diamonds provides an online platform to explore and purchase jewelry products. By using this platform, you agree to comply with applicable laws and regulations and to use the website for lawful purposes only. You acknowledge that your use of the platform is at your own risk and that Orange Smith Gold & Diamonds is not responsible for any misuse of the website by third parties.

2. General Conditions

We reserve the right to modify, update, or discontinue any part of the website, including products and services, at any time without prior notice. Orange Smith Gold & Diamonds also reserves the right to refuse service or cancel orders at our discretion, including cases involving suspicious activity, fraudulent orders, or violations of these terms.

3. Privacy Practices

Your privacy is important to us. All personal information collected during registration, purchase, or browsing is handled in accordance with our Privacy Policy. By using our platform, you consent to the collection, storage, and use of your personal data for order processing, communication, and marketing purposes unless you opt out.

4. Accounts and Registration

Certain features of our platform require creating an account. You agree to provide accurate, complete, and updated information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Orange Smith Gold & Diamonds is not liable for unauthorized access resulting from negligence in safeguarding your credentials.

5. Product & Services Information

All product descriptions, images, and specifications are provided to help you make informed purchase decisions. While we strive for accuracy, slight variations in color, size, or design may occur due to photography, lighting, and the handcrafted nature of our jewelry.

6. Product Availability

Products are subject to availability. In the event an item is unavailable after placing an order, we will notify you promptly and offer alternatives, refunds, or cancellation. Availability is updated regularly, but occasional discrepancies may occur.

7. Product Customization

Customized or personalized products may be offered. By placing a customized order, you agree that certain items may not be eligible for returns or exchanges unless defective. Custom orders require your explicit confirmation and approval before production.

8. Product Use & Services

Orange Smith Gold & Diamonds products are intended for personal use only. You agree not to resell, replicate, or misuse the products. Our services are designed to assist you in selecting, purchasing, and receiving jewelry in a safe and secure manner.

9. Pricing Information

All prices displayed are in Rs and include applicable taxes unless stated otherwise. Prices are subject to change without notice. Promotions and discounts may apply as per our marketing campaigns and are subject to specific terms.

10. Return, Exchange & Refund Policy

We accept returns, exchanges, or refunds under certain conditions. Products must be unused, in original packaging, and returned within 7 days of delivery. Customized products may be non-returnable unless defective. Refunds will be processed to the original payment method once the return is verified.

11. Shipping Policy

Orders are processed within 3-5 business days. Delivery timelines depend on your location and shipping method. Risk of loss or damage passes to the customer once the product leaves our warehouse. Orange Smith Gold & Diamonds is not responsible for delays due to carrier issues, natural calamities, or customs clearance.

12. Cancellation Terms

Orders can be canceled before dispatch. Once dispatched, cancellations may not be accepted. If a cancellation is approved, refunds will be processed according to our refund policy.

13. Mode of Payment

We accept multiple payment methods, including credit/debit cards, net banking, UPI, and wallets. By providing payment information, you authorize Orange Smith Gold & Diamonds to charge the applicable amount. Payment details are handled securely following industry-standard encryption practices.

14. Communications

By using our platform, you consent to receive communications regarding orders, offers, updates, and promotional messages. You may opt out of marketing communications at any time, but transactional communications related to orders cannot be opted out.

15. User Content

Any content submitted by you, including reviews, feedback, or images, must be lawful and non-infringing. By submitting content, you grant Orange Smith Gold & Diamonds a worldwide, non-exclusive, royalty-free license to use, reproduce, and display it on our platform for promotional or informational purposes.

16. Website Contents

All content, including product images, descriptions, and website design elements, is provided for informational purposes. While we strive for accuracy, Orange Smith Gold & Diamonds does not guarantee that content is complete, reliable, or error-free.

17. Intellectual Property Rights

All intellectual property, including trademarks, logos, images, and designs, are owned by Orange Smith Gold & Diamonds. Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

18. Representations and Warranties

You represent and warrant that your use of the website will not violate laws or infringe on third-party rights. You further agree to provide accurate information when interacting with our platform.

19. Disclaimer of Warranty and Limitations of Liability

Orange Smith Gold & Diamonds provides its services and products “as is.” We do not guarantee uninterrupted access or error-free operation. To the maximum extent permitted by law, Orange Smith Gold & Diamonds is not liable for indirect, incidental, or consequential damages arising from the use of our platform or products.

20. Links and Third-Party Sites

Our platform may include links to third-party websites. Orange Smith Gold & Diamonds is not responsible for the content, products, or services of these external sites, and inclusion of links does not imply endorsement.

21. Termination

Orange Smith Gold & Diamonds reserves the right to suspend or terminate access to the website at any time, with or without notice, for any violation of these Terms and Conditions.

22. Indemnity

You agree to indemnify and hold Orange Smith Gold & Diamonds harmless from claims, damages, or losses arising from your breach of these Terms, misuse of the website, or violation of any applicable law.

23. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms or your use of the platform shall be subject to the exclusive jurisdiction of courts in TamilNadu.

24. Site Security

Orange Smith Gold & Diamonds employs reasonable measures to protect your personal and payment information. However, we cannot guarantee complete security, and you acknowledge that transmitting data online involves inherent risks.

25. Miscellaneous

These Terms and Conditions constitute the entire agreement between you and Orange Smith Gold & Diamonds regarding the use of our website. Any waiver of terms must be in writing. If any provision is found invalid, the remaining provisions remain in effect.